Products & Services

What types of boats do you offer?

We offer a wide range of boats including bass boats, inflatable boats and kayak. Each category features various models to suit different preferences and needs.

Do you provide warranties on your products?

Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product, so please check the specific warranty information provided with your purchase.

How can I get a quote for a custom order?

To get a quote for a custom order, please contact us with the details of your requirements. Our team will review your request and provide you with a personalized quotation.

Do you offer maintenance services for boats?

Yes, we offer comprehensive maintenance services including routine check-ups, repairs, and upgrades to ensure your boat remains in top condition.

What safety equipment do you recommend for my boat?

We recommend essential safety equipment such as life jackets, fire extinguishers, first aid kits, and emergency signaling devices. Our Safety collection includes all the necessary items to keep you safe on the water.

Do you provide installation services for boat accessories and parts?

Yes, we provide professional installation services for all boat accessories and parts purchased from us. Our skilled technicians will ensure everything is installed correctly and efficiently.

Are there financing options available for boat purchases?

Yes, we offer flexible financing options to help you purchase the boat of your dreams. Please contact us for more information on available financing plans and terms.

Orders

How do I place an order?

Placing an order is easy. Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes may not be possible.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or through the carrier’s tracking system.

What payment methods do you accept?

We accept various payment methods, including major credit / debitcards (Visa, MasterCard), FPX, and Duitnow. For more details, please refer to the payment options during checkout.

Do you offer gift cards?

Yes, we offer gift cards that can be used for any purchase on our website. Gift cards are available in various denominations and can be purchased directly from our website.

What should I do if I encounter an issue during checkout?

If you experience any issues during checkout, please contact us. We are here to help you resolve any problems and complete your order.

How do I apply a promo code to my order?

To apply a promo code, enter the code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.

Can I place an order over the phone?

For standard products, please place your order in our website. For customized products or if you have special requirement, feel free to contact us. We will be happy to assist you with your purchase.

How long will it take for my order to be delivered?

Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible.

How do I check the status of my order?

You can check the status of your order by logging into your account on our website and visiting the "Orders" section. Alternatively, you can use the tracking number provided in your shipping confirmation email.

Shipping & Delivery

What shipping options do you offer?

We offer a variety of shipping options, including standard shipping and store pickup. During checkout, you can select the shipping method that best suits your needs.

How much does shipping cost?

Shipping costs vary based on the size and weight of your order, your location, and the selected shipping method. You can view the estimated shipping cost at checkout before completing your purchase.

How long will it take for my order to be delivered?

Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days. International delivery times vary based on the destination country.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please note that shipping fees and delivery times vary depending on the destination. Contact us for specific details on international shipping options.

What if I entered the wrong shipping address?

If you realize you've entered the wrong shipping address, please contact us immediately. We will do our best to update the address before the order is shipped.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery time, please check the tracking information provided. If you still have concerns, contact our customer support team for assistance.

Can I change my shipping method after placing an order?

If you need to change your shipping method after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

Do you offer free shipping?

Yes, we occasionally offer free shipping promotions. Sign up for our newsletter to stay updated on our latest offers and promotions.

How are shipping costs calculated?

Shipping costs are calculated based on the weight and dimensions of your order, the destination, and the selected shipping method. The final shipping cost will be displayed at checkout before you complete your purchase.

Do you ship to PO Boxes?

Currently, we do not deliver to PO Boxes. Please provide a valid residential or commercial address for shipping.

Can I request a specific delivery date?

While we cannot guarantee a specific delivery date, you can choose expedited shipping options for faster delivery. Please contact our customer support team if you have any special requests.

Will I be charged customs duties or taxes for international shipments?

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to ensure you have the best boating experience possible!

Get in touch with us