Privacy policy

Boatyard Malaysia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit boatyardmalaysia.com or make a purchase from us.

By accessing our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

 

1.1 Personal Information

Information you provide directly, including:

  • Name

  • Shipping and billing addresses

  • Email address

  • Phone number

  • Payment information (processed securely via payment gateways; we do not store full card details)

 

1.2 Account Information

If you create an account:

  • Username

  • Password

  • Order history

  • Wishlist and saved items

 

1.3 Order & Transaction Information

  • Products purchased

  • Delivery details

  • Purchase and return history

 

1.4 Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring URLs

  • Cookies and similar tracking technologies

 

1.5 Additional Information (If Applicable)

  • Photos or videos you upload (for product reviews)

  • Geolocation data (if enabled by your device)

  • Marketing preferences

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and provide customer support

  • Communicate updates (order status, delivery notifications, account alerts)

  • Improve website functionality, product offerings, and user experience

  • Detect and prevent fraud or unauthorized activities

  • Send marketing and promotional messages (only if you opt in)

  • Comply with legal, regulatory, and tax requirements

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Enable essential website functions (shopping cart, checkout, login)

  • Analyze website performance and traffic

You may control cookie settings through your browser, though disabling cookies may affect website functionality.

 

4. How We Share Your Information

We do not sell or trade your personal information. However, we may share it with trusted partners:

 

4.1 Service Providers

Including:

  • Payment gateways (e.g., Stripe, PayPal, FPX)

  • Courier and logistics partners

  • Website hosting and security providers

  • Email marketing or SMS platforms (if subscribed)

 

4.2 Legal & Compliance

We may disclose information:

  • To comply with applicable laws

  • To respond to lawful requests by public authorities

  • To protect our rights, customers, or property

 

4.3 Business Transfers

If the company undergoes:

  • Merger

  • Acquisition

  • Asset transfer

your information may be part of the transferred assets.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encrypted data transmission (SSL/HTTPS)

  • Secure servers and firewalls

  • Restricted internal access

  • Regular security monitoring

 

However, no method of transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

 

6. Data Retention

We retain your information only as long as necessary for:

  • Order processing

  • Legal compliance

  • Accounting and tax obligations

  • Customer support

 

You may request deletion of your data unless we are legally required to retain it.

 

7. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete data

  • Request deletion (where applicable)

  • Opt out of marketing communications

  • Restrict or object to certain processing activities

  • Request a copy of your data in a portable format

 

To exercise these rights, please contact us.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

 

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe information has been provided by a minor, please contact us to remove it.

 

10. International Transfers

If you access our website from outside Malaysia, please note that your data may be transferred to and processed in Malaysia or other locations where our service providers are based.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements

  • Updates to our practices

  • Enhancements in our services

 

Revised versions will be posted on this page with an updated date.

 

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us.