Return & refund policy

Thank you for shopping with us. Please review our Returns & Refund Policy to understand how we handle returns, exchanges, and refunds.

1. General Policy

All sales are considered final unless the item is damaged, defective, or incorrect upon arrival.

Customers are encouraged to inspect their items immediately after receiving them.

2. Eligibility for Return or Exchange

You may request a return or exchange only if:

  • The item received is damaged, defective, or incorrect

  • The item significantly differs from the product description

  • The item was damaged during shipping

 

To qualify:

  • The request must be submitted within 48 hours of receiving the order

  • The item must be unused, in original packaging, and in its original condition

  • Supporting photo or video evidence is required

 

3. Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

  • Pre-order items (cannot be cancelled once processed)

  • Items damaged due to misuse, negligence, or improper handling

  • Items returned without prior approval

  • Clearance, sale, or promotional items (unless defective)

 

4. Pre-Order Items Policy

Pre-order purchases are non-cancellable and non-refundable, as overseas shipments are arranged immediately after the order is placed.

If a pre-order item arrives damaged, defective, or incorrect, we will assist with a replacement or exchange where possible.

 

5. Refunds

If your return is approved, refunds will be processed as:

  • Store credit (default), or

  • A refund to the original payment method (subject to bank/payment provider timelines)

Refund processing typically takes 7–14 business days after we receive and inspect the returned item.

 

6. Exchanges

Exchanges are offered for:

  • Defective items

  • Incorrect items delivered

Exchanges depend on stock availability. If an item is out of stock, customers may choose store credit or a replacement item of equal value.

 

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • Customers must use a reliable courier and provide a tracking number.

  • We are not responsible for lost or undelivered return parcels.

 

8. Damaged or Missing Items

If your order arrives damaged or missing items, notify us within 48 hours with:

  • Photos of outer and inner packaging

  • Photos/videos of the item

  • Order number

This enables us to assist and file any courier-related claims.

 

9. How to Request a Return or Refund

Please contact us via:

📧 info@boatyardmalaysia.com

📞 +60 19-201 8832


Include:

  • Order number

  • Reason for return

  • Supporting photos/videos

 

Our team will respond within 1–3 business days.

 

10. Policy Updates

We may update this policy occasionally to improve clarity and compliance. The latest version will always appear on this page.