Return & refund policy

Thank you for shopping with Boatyard Malaysia. Please review this Return & Refund Policy to understand how we handle returns, exchanges, and refunds. Our goal is to make things right if something arrives damaged, defective, or incorrect — while keeping the process fair and transparent for everyone.

If you have any questions after reading this, our team is happy to help — contact details are at the bottom of this page.

1. General Policy

All sales are considered final, unless the item you received is damaged, defective, or incorrect. We encourage customers to inspect their items as soon as they arrive, so any issues can be caught and reported early.

2. Eligibility for Return or Exchange

You may request a return or exchange only if:

The item received is damaged, defective, or incorrect
The item significantly differs from its product description
The item was damaged during shipping

To qualify, the following conditions must be met:

Your request must be submitted within 48 hours of receiving the order
The item must be unused, in its original packaging, and in its original condition
Supporting photo or video evidence must be provided

3. Items Not Eligible for Return or Refund

The following are not eligible for return or refund:

Pre-order items (cannot be cancelled once processed)
Items damaged due to misuse, negligence, or improper handling
Items returned without prior approval from our team
Clearance, sale, or promotional items (unless defective)

4. Pre-Order Items Policy

Pre-order purchases are non-cancellable and non-refundable, as stock is arranged with overseas suppliers immediately after the order is placed.

If a pre-order item arrives damaged, defective, or incorrect, we will still assist with a replacement or exchange wherever possible.

5. Refunds

If your return is approved, refunds will be issued as either:

Store credit (default method), or
A refund to your original payment method (subject to your bank or payment provider's processing timelines)

Refund processing typically takes 7–14 business days after we receive and inspect the returned item.

6. Exchanges

Exchanges are offered for:

Defective items
Incorrect items delivered

Exchange availability depends on current stock. If your item is out of stock, you may choose between store credit or a replacement item of equal value.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer.
Please use a reliable courier and provide a tracking number for your return parcel.
We are not responsible for parcels that are lost or undelivered during return shipping.