Shipping policy

Thank you for shopping with Boatyard Malaysia. This Shipping Policy explains how we process, ship, and deliver your orders, and what to expect at each stage — from checkout to your item arriving at your door (or being picked up at our showroom). By placing an order with us, you agree to the terms outlined below.

If you have any questions that aren't answered here, our team is happy to help — contact details are at the bottom of this page.

1. Order Processing

Orders are processed Monday to Friday, excluding public holidays.
Please allow 1–2 business days for your order to be processed before it is shipped or prepared for pickup.
Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Coverage

We currently ship to:

All states within Malaysia (West and East Malaysia)
Singapore

International shipping outside of Malaysia and Singapore is not yet available. Stay tuned for updates as we expand our delivery network.

3. Shipping Rates

Shipping rates are calculated based on your delivery location and the weight/size of your package.
The exact shipping cost will be shown at checkout, before you complete payment — so you'll always know the total cost upfront.

4. Free Shipping

Enjoy FREE shipping on orders over RM300 for deliveries within West Malaysia.
This offer applies automatically at checkout once your cart meets the minimum spend — no code needed.
Free shipping does not currently apply to East Malaysia or Singapore orders.

5. Delivery Timeframes

Estimated delivery times once your order has shipped:

Destination	Standard Delivery Time
West Malaysia	2–5 business days
East Malaysia	3–10 business days
Singapore	5–14 business days

Please note these are estimates and may vary due to courier schedules, weather, or high-demand periods (e.g. sales, holidays).

6. Pre-Order Items

Pre-order items typically take 4–6 weeks to arrive, depending on:
- Supplier availability
- International shipping schedules
- Customs clearance (where applicable)
You will be notified by email or SMS as soon as your pre-order item has shipped.
Please note: pre-order purchases are non-cancellable once processed, as stock is arranged with our suppliers immediately after your order is placed.

7. Store Pickup

Prefer to collect your order in person? You're welcome to pick it up at our showroom:

Boatyard Malaysia Showroom 25, Lorong Yusuf Shahbudin 44E/KS07, Taman Sentosa, 41200 Klang, Selangor, Malaysia

Operating Hours:

Monday–Friday: 9.30am – 6.00pm
Saturday: 9.30am – 1.00pm

You will receive an email or SMS notification once your order is ready for collection. Please wait for this confirmation before heading to the showroom.

8. Order Tracking

Once your order has shipped, you'll receive a tracking number via email or SMS.
Tracking information may take some time to update after dispatch — please allow up to 24 hours for the courier's system to reflect the latest status.

9. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date (or receipt of the item) so we can investigate and assist you promptly. Where possible, please have your order number and any relevant photos ready when you reach out.