Pre-order policy

Some products on Boatyard Malaysia are available for pre-order — typically items that are temporarily out of stock, awaiting a new shipment, or sourced directly from our suppliers on request. This Pre-Order Policy explains how pre-orders work, what to expect, and your rights and responsibilities when placing one. It works alongside our Shipping Policy, Return & Refund Policy, and Terms of Service.

By placing a pre-order with us, you agree to the terms below.

1. What Is a Pre-Order?

A pre-order allows you to secure a product before it is physically available in our warehouse. Placing a pre-order confirms your purchase and reserves your unit — payment is collected upfront, and the item is arranged with our supplier immediately after your order is placed.

Products available for pre-order are clearly marked as such on the product page, along with an estimated arrival timeframe.

2. Estimated Arrival Time

Pre-order items typically take 4–6 weeks to arrive, depending on:
- Supplier availability
- International shipping schedules
- Customs clearance (where applicable)
The timeframe shown on the product page is an estimate, not a guaranteed delivery date. Delays can occur due to circumstances outside our control, such as supplier production schedules, freight availability, or customs processing.
You will be notified by email or SMS as soon as your pre-order item has shipped from our supplier, and again once it is on its way to you.

3. Payment

Full payment is required at the time you place a pre-order, in the same way as a standard order.
Placing your pre-order commits your unit with our supplier, which is why pre-orders are handled differently from in-stock purchases when it comes to cancellations (see Section 4).

4. Cancellations

Pre-order purchases are non-cancellable once processed, as stock is arranged with our suppliers immediately after the order is placed.
Because of this, please make sure you're confident in your purchase — including product specifications, compatibility, and estimated arrival time — before placing a pre-order.
If you have questions about a pre-order item before ordering, our team is happy to help you check specifications or expected timelines first — just reach out using the contact details below.

5. Changes to Estimated Arrival Dates

Estimated arrival dates may shift due to supplier delays, shipping disruptions, or customs processing.
If there is a significant delay to your pre-order, we will do our best to keep you informed via email or SMS.
If you have concerns about a delay, please contact our team and we'll provide the most up-to-date status we have from our supplier.

6. Damaged, Defective, or Incorrect Pre-Order Items

Although pre-orders are non-cancellable and non-refundable, if your item arrives damaged, defective, or incorrect, we will still assist with a replacement or exchange wherever possible.
To request assistance, please contact us within 48 hours of receiving the item with:
- Your order number
- Photos or videos of the item and its packaging
- A brief description of the issue
This follows the same process outlined in our Return & Refund Policy.

7. Mixed Orders (Pre-Order + In-Stock Items)

If your order contains both pre-order and in-stock items, please note that shipping timelines may differ between them.
If you'd like your in-stock items shipped separately and sooner, please contact our team after placing your order and we'll do our best to accommodate this — additional shipping charges may apply for split shipments.